Customer Testimonials
The service was quick and the multipoint inspection was thorough with a video report. The service technician pointed out recommended maintenance, but without any pressure and without any attempt to sell things that were not yet required. I've used Performance Honda for service for years, and will continue to recommend them.
Great experience! They are wonderful
I always receive excellent service. The parts for my vehicle arrived quickly. I appreciate they were able to pick up my vehicle and drop it off for me, so I didn't have to take off half a day of work. I know its a bit of a drive so very grateful for this service. My car was picked up and dropped off same day, the work performed was excellent. Communication was excellent during the repair process.
Brittney got my car in right away shes amazing very professional and she was such a sweetheart good gal to have on your team (: and her team that serviced my car did a really good job. Thanks guys
I came in for an oil change and tire rotation and James was my service advisor. He was very friendly and knowledgeable. I had a few questions about my car and he answered them with detail. I appreciate his friendly and welcoming attitude. Thank you James for all the help.
Full service with great tech and great service advisor… out the door in less than 50 minutes. And all were knowledgeable and friendly! Thanks for the great service!
Lost key and I needed a replacement. Service provided promptly.
Worked fast .
My husband went to Performance Honda last week & had a great experience with Brittney! Excellent service, she took the time to explain everything in detail to and simplified it so we could understand. She provided me with a temporary vehicle for the two days it was serviced. Definitely recommend this business. If you come in to Performance Honda search for Brittney. Also, while checking he had a positive experience with Debbie the cashier.
Always expert and timely service! Reasonably priced
I was in for my first service on my new car. Without me even asking Brittney found that there was a recall on my tire repair kit and had that taken care of while I was there. Thanks a bunch Brittney!
Brittany was amazing! We needed our car looked at asap and she fit us in and helped us out. Thank you!
I was able to schedule an appointment for the second of my oil change package, while I was already out and running errands. I waited in the nice little waiting room—quite—and bamm, it was all done. I sent the video and comments to my husband via the link they texted me and It was all so easy…🎉
They are the best to work with. From helping me find the perfect car, to helping keep up with all the maintenance It might need, Performance Honda goes above and beyond to meet your expectations.
I've always received professional and courteous service here.
⭐⭐⭐⭐⭐
I had an excellent experience with the Service Department at Honda Bountiful! From the moment I arrived, the customer service was outstanding. The entire team was welcoming, professional, courteous, and attentive.
They made me feel valued as a customer, took the time to address my concerns, and made sure my vehicle received the attention it needed. I really appreciated their professionalism, communication, and commitment to making the service experience as smooth and stress-free as possible.
It’s not every day you find a service department that genuinely cares about its customers. Honda Bountiful definitely exceeded my expectations. I highly recommend ... Read More Google - Oct 31, 2026
Kind and professional
Took the exact amount of time I was told it would take.
Whenever I need service on my Honda Accord, I like to go to James in the Service Department. James always has my interest in mind, helps me navigate through the maintenance needs, and does a great job! I really trust him! I’ve also had a great experience with the parts team.
James was amazing and took good care of us.
Super awesome service. Absolutely will return
Tyler is great. I have moved all my service business to him for all my Honda’s. He is always responsive and amazing to work with. Highly recommended
Quick, professional and always an easy experience. Thanks Carlos, see you in a few thousand.
Performance Honda is always so helpful. They go out of their way to accommodate customers and make them feel comfortable.
New tire
James has helped me for several times coordinator service for my Honda He’s an exceptional employee. Immediately greeted me with a positive demeanor. Kept me informed during the process and check out was a breeze. I’ll request James for all my service handling!!
Nice and prompt valet service. Service, James, took time to explain and provide answers as well as schedule options.
Agreed to have them replace my transmission and was informed about the cost (for the transmission each self and labor) however when I went to pick up my car the price was higher then what was quoted to me. When I checked the receipt breakdown I found that they added an alignment that cost almost $200 and I had not approved nor was it even brought up or discussed with me as an option. The receipt showed a note that “customer request and agreed”. Furthermore and believe me I understand on the grand scheme of things this isn’t a big ... Read More Google - Oct 23, 2026
Dropped off car for oil change and was given a ride home. They also offered to pick me back up when the service was finished. Tyler was great to work with he informed me of potential problems but did not pressure me into accepting the additional services. He deserves a raise.
Great job! Fully confident in their ability and appreciate the great customer service. I received a video of the service checks while waiting, it was super helpful.
The same night as the oil change my tire pressure light came on. Nobody asked me about a tire rotation; I don’t remember if it’s included
Awesome, we’ll run business!
My own experience was exceptional. James listened carefully to my questions and gave me clear and thorough answers.
Tyler is awesome with his knowledge and interactions.
Carlos helped me with my service.was exceptional!
Performance Honda is so good at what they do. I have owned my Civic Sport since April of this year and they have taken such great care of me. I can't wait to lease another Civic Sport here in a year or so. That's how much I loved the experience with them this weekend for an Oil change. Carlos, our associate was so respectful and great to work with.
Very helpful,. Kept us informed .
Tyler is awesome!
Excellent service
Always professional and honest. Have good prices! I have had very good experiences dealing with them.
$1,200 and the issue isn’t resolved.
This dealership has been taking great care of me and my car!!! Carlos was especially fantastic!!! Also Mackenzie!!! Whole staff is wonderful 👍
Easy to work with, no pressure, negotiated fair price, corrected inadvertant mistake immediatly, salesman Haroon even came in on his day off to complete transaction.
Kevin was incredibly helpful and patient throughout the entire process. Great service, friendly, honest, and highly recommended!
James is the best! He is very knowledgeable and patient with customers. He solved our problem very well. I am grateful to see him at the service department.
Friendly, honest, fast, through, service Brittany got my vehicle needs accessed quickly, chased down the Warranty coverage and kept me updated. .
Started and finished right on time and they even gave my car a wash. Each time it's a quick service.
We have used that dealership for over 35 years and find friendly, knowledgeable service. They are kind and very helpful in answering concerns.
Great service !!! Quick and reliable. Scheduled an appointment and they were ready for us when we arrived.
I have been with this dealership for over 20 years. No negative experiences. The service is good and personnel are always professional.
They continue to deliver prompt, professional and knowledgeable service. They are always on time,they quotes are accurate and everyone is polite and caring
On the air intake cover one screw is broken and another one is cross threaded. Why can't you use a screw driver instead of a power tool. I will be bringing it in for you to fix
Got to be the cleanest, best honesty on the bill, most courteous staff, best performance on car repairs shop there is.
All and all it was a fair experience but not great. I had to call 3 separate times to get a recall scheduled. I wasn't told that the gas tank needed to be 1/4 full for the warranty.
I wanted clarification on a warranty I purchased but the finance department didnt answer or return my calls.
I had three different service advisors that I talked to and the first one didnt have much information and refused to go ask a different department to answer the question and had me chase down the answers.
We finally got the car in but turns ... Read More Google - May 29, 2026
I am absolutely disgusted with this place. 4 years ago, they sold me a car that ended up needing a whole engine and I was told by Carlos that there was nothing wrong with my CR-V because I was a female and knew nothing about cars. I came back today with my new Civic and thought things were gonna be smoother and boy, was I wrong. Brittany didn't tell me that they'd be charging me an extra $125 for my service after she confirmed with me several times, i was only gonna have to pay $175 + taxes instead of $295. Just like ... Read More Google - May 28, 2026
I went to this Honda service to get an oil change for my vehicle. During the service, they also inspected the air filters, and at the end they recommended to replace the engine air filter.
That same day, after leaving the Honda service, I went to AutoZone to buy the filter and replace it myself. However, when I opened the hood of my car, I noticed that the engine air filter box had been forced open and that some screws were broken or damaged.
I went directly back to the shop to ask what had happened, since they were the ... Read More Google - May 19, 2026
Jared was great to work with. No pressure on making a sale. He gave us time to think about it. Was willing to answer any of our questions. We have taken our other Honda there for service and great to work with.
Second car I have leased Kevin was easy to work with very transparent, felt he was honest and I felt I got a good deal.
Sergio is always helpful and gives a great service department experience, we have been using Performance Honda for eight years now. I would highly recommend.
The service department always completes services within the estimated time and as stated. Work is done right the first time.
Performance always finds the vehicle I want, and Kevin makes the process easy to understand.
I don't normally leave a review like this.
To say at this moment I am beyond pissed off does not even come close to how this feels.
I brought my van in because the only outside lock that needs a key broke. I needed a new cylinder and 2 non chip keys. My final bill is $847.37
Make that make sense!
I have a bad roller on one side the other sliding door has a bad actuator, I was told it would be around $1000 to fix everything.
So I decided to do just the cylinder because I was expecting that to ... Read More Google - May 7, 2025
Service dept was awesome especially James went above and beyond i drive from Draper because of of James
I called them twice with questions about my cars warranty I was transferred to leave a voicemail each time. I never got a call back. But they will call me about coming and spending money on getting an oil change through them. Seems like they only care about making a sale.
Purchased a car from them at full price took home not even 2 months later has to replace the AC compressor 😭 never again. Dishonest!! Would not shop HERE again or recommend this dealership
I recently visited the Performance Honda Bountiful with the intention of purchasing a car. While I found a vehicle I was interested in, I was disappointed by the sales tactics employed. Despite my clear decision not to purchase a 7-year painting maintenance package, the dealership insisted on including it in my purchase. This not only prolonged the process unnecessarily but also made me feel pressured and disregarded as a customer. Update: The manager contacted me and apologized for the inconvenience, which was nice of him. Hopefully, the customer service will be better next time.
Tomas Martinez salesperson. Flew in from out of state to purchase a used car. Bottom line is either they had no clue at all about how to process and out of state sale or they outright lied. They collected full sales tax for NV and registration fees. They claimed that they would send the docs to NV DMV and registration would all be handled by them. As it turns out they didn’t remit ANYTHING to NV yet charged me all the fees. Including a $300 UT taxes that out of state buyers are excluded from. I asked about this repeatedly ... Read More Google - May 3, 2024
Very unprofessional
If I could give negative stars, I would!!!! I cannot stress enough how awful it has been to work with the service department at Performance Honda Bountiful! My interactions with them have been so incredibly bad that I will NEVER buy a car here ever again!! The sales team were great to work with and buying our car was a breeze. Everything after that, however, has been unimaginably terrible, frustrating, time wasting, etc!!! We purchased our car in 2021 and every interaction with the service department since then has been excruciating!! The only thing that keeps me coming back are the ... Read More Google - Apr 15, 2024
(Translated by Google) I was attended to by Camila. At first very friendly, then with the problems with the car they just ignored and ignored, what does that say about the person??? The customer really doesn't care. That's the reality. (Original) Fui atendida por Camila. Al principio muy amable, después con los problemas que hubo con el carro solo ignorar e ignorar, eso que dice de la persona??? Realmente el cliente no le importa. Esa es la realidad.
Today I bought a vehicle that I was working with Tomas he was great addressing every need and made it work for the vehicle and situation at hand Tomas assured me nothing was wrong with the vehicle and I shouldn’t of trusted him but I did I bought the vehicle at 11:00 am by 2:00 I left Tomas know that the trunk wouldn’t open at all and then I also let Tomas know around 5 that the window on the right side of the vehicle would not open at all and the information button on the vehicle does not allow me ... Read More Google - Feb 24, 2024
As I was looking around the showroom I heard/saw one of the male “salesmen” shove his office chair against the wall as hard as he could and scream at a customer and storm off. I quietly turned arround and walked away. Took my business elsewhere. This is not a daycare, customers shouldn’t be expected to deal with your sales boys throwing literal tantrums. Make the professional move. Fire him before he hurts someone. He has already ruined your reputation.
I went into this dealership in December looking for a new car . I had found a car I was interested in and it was a 2022 with about 15,000 miles .
They gave us the breakdown of how much the car was, they originally said it was $23K and later they started adding additional fees, like paint protection, three years of oil change ? (Which should have been already added on without a charge) and of course I understand tax is added .
The car ended up being about $32K with all the added fees .. almost $10k more . I immediately asked where all these fees ... Read More Google - Feb 18, 2024
I feel extremely deceived and taken advantage of after buying my car here!! Make sure you read the contract in detail before you sign - DO NOT just believe what the salesman tell you they are putting in the contract. I got screwed by hidden fees that I have no clue where they even came from. They told me my car would be $15,403 but they ended up charging me $21,000 total. I understand there's tax but this is a lot more than that. Feeling very bummed about my experience, and like an idiot because I should have completely read what ... Read More Google - Feb 12, 2024
Garbage salesmen, garbage managers, garbage cars. Should have trusted my judgement and ran, but I wanted the car. Salesman just wanted to fight (came to personal insults and he later came back with his tail tucked), switched salesmen, paid cash for the car, and the car broke down an hour from the dealership. Makes a lot of sense why they tried to keep the test drive short. Bunch of scammers. When I called them up an hour later they basically said good luck, you paid cash, too bad.
LOTS OF HIDDEN CHARGES POP UP AT SIGNING! Negotiate a lower price if you want the price they advertise the vehicle for on the sticker. Buying a new vehicle can be a fun and exciting experience! That feeling gets crushed when there are OVER $2500 dollars in added items and fees written into your loan that can't be modified. Would have walked away if purchasing an easier to find model of truck!! Left feeling taken advantage of as someone who came from another state to buy a vehicle for a "better price" than at home 🤔
My wife bought a car from these guys recently. After agreeing to the price and financing terms, they are constantly messaging her saying that the want to increase her APR by 25%. This is AFTER the agreement was made and the contract was signed. They are now threatening her that if she doesn't agree to the new terms her plates will expire before they submit the paperwork. This is some seriously shady business practices. I'll likely get an attorney involved. Whatever you do, stay FAR AWAY from these guys. Not worth the hassle and deceit.
My wife and I came to trade her car in and check out a 2018 VW Tiguan. Kevin Burns was our sales associate and made the whole experience very uncomfortable, Kevin couldn’t be bothered to give us any information about the car or make small talk. When my wife had shown him what she was already pre approved for. That made Kevin very very upset when she pulled it up and showed it to him. Kevin stormed off mid conversation, red faced, and grabbed his manager because he didn’t want to work with us anymore. It’s very unfortunate ... Read More Google - Dec 8, 2023
Took my car in in September to do an oil change it was done fairly quick to my surprise later that day I Saw quite a bit of oil leaking so I took it back to the dealership the oil stained my garage and outside you can see the oil track looks bad I called in talked to a manager juda I believe who said they will come clean he came and said needed to find a different solution as the stain was not coming out I continued to message and would get the same answer we are now in ... Read More Google - Dec 6, 2023
Had our brakes replaced. The car kept shaking when putting on the brakes and after calling Honda again (and again after never having our message returned), they said we needed to bring it back to get the rotors replaced. That was never brought up when they were originally working on the brakes. Wanted us to come back and spend an extra 479 on getting the rotors replaced. Wouldn’t budge on the price even though it was their error. So unhappy with our experience at Performance Honda.
Multiple Extremely frustrating service center experiences! Most recently today 9/9/23 I received no updates on the service of my vehicle until after I had to call twice! No phone call from Carlos about the status of my vehicle until I called to ask at 12:30pm when I had an 8:00am early bird appointment. After receiving an approximate time of 2:30pm from Carlos, I still did not receive another call. I finally called AGAIN at 4:15 and spoke to Carson who informed me that they lost my vehicles keys! What?!?! His nonchalant attitude and lack of care was extremely frustrating, claiming somewhere between ... Read More Google - Sep 10, 2023
I'd do zero if I could! DO NOT BUY A CAR FROM HERE! I wish I could say everything I want to say. The car I bought from them turned out to be 120% more then the car was worth and now it's 200% they do not care about you're financial future or safety!!!!! 2 weeks into buying the car Alternator went out 4 months later transmissions went out and much more!!!
Went in for the free diagnosis coupon with a TPMS light. He same saying they have to start by replacing the sensors, then when I cornered him he told me that they didnt hook it up to the computer to figure out whats wrong, they just hit me up with a $600 repair bill, when I said no and I would like the car to get diagnosed first, he told me straight up that I just want a free diagnosis, which is what this dealer offered at the time. That just made me feel horrible as if I am taking advantage ... Read More Google - Jul 8, 2023
Sad experience with the service department. I've only been there once and hope I never need to return. Very unhelpful and I was clearly between him and his "clock-out time".